COVID-19
CAN I STILL BUY FROM THE ERMES DANCE ONLINE STORE?
Yes! We are accepting orders and making shipments normally. We recommend that you ask for addresses that you know you will be able to access, such as your home, instead of business addresses to which access may be restricted.
ARE YOU SENDING WITH NORMALITY?
YES all orders are being shipped and delivered with total normality. We are in constant contact with our shipping company and we receive reports of possible circumstantial changes; Minor delays are occurring internationally.
We will make sure to notify you of any significant change to the email address you entered when you made the order.
CAN I CHANGE MY DELIVERY ADDRESS?
We understand that you may need to change your delivery addresses now. You can send us an email to: info@ermesdance.com
When we make the shipment you will receive an email, which will include tracking information, as well as the option to agree on the delivery conditions as well as the possibility of modifying the delivery address directly with the carrier.
Unfortunately, the Ermes Dance support team cannot change the delivery address of your order once it has been shipped.
So what if I'm not there to receive my package?
If you cannot change your delivery address, and no one else can accept the delivery, it will be returned to us and we will contact you to arrange a new delivery.
HOW MUCH TIME DO I HAVE TO MAKE A CHANGE?
Our exchange policy indicates that you have 14 days to make the change or return of the package. We understand that in these circumstances it may not be as easy to return packages as you normally would, so we have extended returns to 60 days. If you have any problem returning your items, please contact our team: info@ermesdance.com
DID COVID-19 IMPACT THE ERMES DANCE SUPPLY CHAIN?
Our production operations have not been affected by the spread of COVID-19. We are monitoring the situation very closely, working with local authorities in the affected regions and following the advice of the World Health Organization. The well-being and health of our providers are our highest priority. If the authorities recommend taking additional measures, we will make sure to follow their indications.
If you have more questions contact our team: info@ermesdance.com